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Château Enginerd Mrs Enginerd

Dear Samsung Appliances Division,

When the fridge arrived with a dented door we didn’t think much of it. The tech graciously ordered a new door, one we have yet to receive and hear about, but that we know has been ordered. For a 4,000 USD product, the shipping should have been so stellar that this would have not happened. How on earth are the customers supposed to accept a damaged product when they paid so much for the privilege of flaunting the new technology? Someone should have checked it before it left the warehouse, let alone before installing it…

I honestly thought it was a fluke, a moment of bad luck for a family whose new house has been delayed 4 months but we had to capitulate and blam the manufacturer for being negligent when the washer and dryer delivery proved that, once more, we had been sent a damaged product. The washer had a dent that was bigger than a softball in diameter and depth, supposedly a defect that occured in transit. We had to reject it and will be patiently waiting for a call to reschedule the delivery. Hopefully it won’t be credited to our account so we have to buy another one. For a company so flush and important, this division seems to be a thorn in your side. Out of three appliances 2 were damaged. Oy vey!

Please give us a call to settle the account. I don’t want to have to wait three weeks to get my washer nor indefinitely for the fridge door.

Sincerely,
The Enginerds

By MrsEnginerd

Engineer, DIY enthusiast, world traveler, avid reader, pitbull owner, and nerd whisperer. 😎🤓😘🐶

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