Dear Samsung Appliances Division,

When the fridge arrived with a dented door we didn’t think much of it. The tech graciously ordered a new door, one we have yet to receive and hear about, but that we know has been ordered. For a 4,000 USD product, the shipping should have been so stellar that this would have not happened. How on earth are the customers supposed to accept a damaged product when they paid so much for the privilege of flaunting the new technology? Someone should have checked it before it left the warehouse, let alone before installing it…

I honestly thought it was a fluke, a moment of bad luck for a family whose new house has been delayed 4 months but we had to capitulate and blam the manufacturer for being negligent when the washer and dryer delivery proved that, once more, we had been sent a damaged product. The washer had a dent that was bigger than a softball in diameter and depth, supposedly a defect that occured in transit. We had to reject it and will be patiently waiting for a call to reschedule the delivery. Hopefully it won’t be credited to our account so we have to buy another one. For a company so flush and important, this division seems to be a thorn in your side. Out of three appliances 2 were damaged. Oy vey!

Please give us a call to settle the account. I don’t want to have to wait three weeks to get my washer nor indefinitely for the fridge door.

Sincerely,
The Enginerds

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